Pre-registration is required for all events.

All group events and individual appointments must be paid in advance or according to the specific terms agreed in advance. Bank details will be supplied at point of booking.

All prices quoted are in UK Pounds Sterling. No other currencies accepted).

Contact me should you wish to cancel or change an appointment or event. You can contact me at ruth@renurture.co.uk

Please be advised that all payments are final, and no refunds are administered. 1 reschedule is allowed providing at least 72 hours notice is given.

EVENT MINIMUM: If attendance is less than 3 people for any given event, it may be canceled. This does not happen very often, yet if it does those who have purchased tickets will be notified asap (usually the night before the event), and will receive a full refund or a credit to another date.

lf the the event or appointment be cancelled by myself I will give you as much notice as possible to rearrange for another time that suits you. If we are unable to reschedule the session, I will offer you a refund or credit note, whichever is preferable. 

ReNurture has a NO REFUND policy for any sessions or classes, unless cancelled by ReNurture due to under enrolment or for unforeseen circumstances determined by ReNurture.

I empathise that emergencies happen with little to no warning and the disruption they cause. If you are aware you might not make a session, please let me know and I will try to be as accommodating as possible. If an emergency prevented you from attending a session and from informing me, I will consider rescheduling the appointment, or use my discretion to offer a refund or credit note.

In the rare case you receive a refund, any refund processed will be price paid minus credit card/booking fees.

Event arrival time is 5 minutes before the event starts unless otherwise stated.

Please arrive in good time to get checked in and settled.

All events will commence at the scheduled start time. Admittance may not be possible after scheduled start time.

Public/Group sessions: Due to the nature of the session it is not possible to enter once it has started so it is your responsibility to arrive on time.

1:1/Private sessions: As sessions are booked at specific times, I am unable to extend the session to compensate if you arrive late. If you arrive over 10 minutes late for a session and have not contacted me prior, I will assume you are not attending and will consider this as a cancellation without notice.

If you arrive late for a private booking I will do my best to facilitate the session until the agreed booking time in a way that is in line with the work I do, ensuring safety and wellbeing of myself any participants. Please be advised that late arrivals may result in a cancelled session as the time lost may prevent me from providing the agreed service with due skill and care.

No credit or refund will be made for non-attendance.

Contraindications

Please let me know if any of the conditions listed below apply to you. There are only a few rare cases where sound therapy or cacao may not be suitable but it is always best to check if you are unsure.

In most instances there are solutions. If you are receiving a sound journey it may be as simple as adjusting the sound levels or moving you further away from the instruments. If you’re receiving cacao it may be that we adjust your dosage.

It is important that I am made aware of any of the issues listed below so that we can decide how to ensure a session best meets your individual needs.

Severe depression, anxiety or post traumatic stress and if you are on anti-depressints.

Tinnitus or other sound sensitive condition.

First trimester of pregnancy (wait until the second trimester). Third trimester – please consult your doctor to check that sound therapy/cacao is suitable at this time.

Epilepsy/seizures which may have been triggered by sound.

Metal plates in your body.

You require lifesaving medication due to allergies (EpiPen).

Recently had surgery or any medical procedure eg. large bone fractures – wait 6 weeks.

Hearing Aids –You may wish to remove before the sound bath as some frequencies may cause hearing aids to buzz or whistle!

Heart issues

Low blood pressure

If you have any other type of condition not listed above that may be a cause for concern, please contact your doctor and/or contact me to discuss before booking an event or an individual session.

I, Ruth Hoey, am not a licensed medical care provider and am not rendering personal medical advice or treatment, have no expertise in advising on, diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of sound therapy on any medical condition. You acknowledge and agree that when participating in any session or workshop, and/or when using any products or services, there may be the possibility of detoxification symptoms or physical injury, and you assume the risk and responsibility for any such results. I encourage you to consult with your medical health care provider should you have any concerns regarding any health questions you may have before beginning or taking part in any ReNurture sessions. You agree that it is your sole responsibility to monitor each activity offered and determine whether it is appropriate for you to participate. There will be no liability on ReNurture part should you fail, forget, or neglect to do so.

If would like me to end later than scheduled, I will happily accommodate you if possible.  The overtime rate is £50 for every 30 minutes or portion thereof.

Special events that are outside the normal private session may have additional terms & conditions that will be included on the invoice.

Come sober, If you are under the influence of drugs or alcohol you will be asked to leave without refund.

Photography policy: I appreciate the desire to take photos/videos of your experience however as some sessions/events are of a healing space and require respect of others processed I ask that you practice sensitivity and ask permission before taking any photos or videos.

Please ensure mobile phones and other electronic devices are switched off during the event, or at least on silent/aeroplane mode.

Water is allowed in closed containers. No other food or drinks allowed.

Arrive free of cologne or strong essential oils out of respect for all others attending. If you smell strongly you may be asked to leave.

If you find it difficult to lay on the floor a chair can be provided if you give advance notice.

If you tend to fall asleep, use an extra pillow to raise your head or lay on your side to decrease the possibility of snoring and distracting others.

If you take part in an online event or session you will need to download the Zoom app, use high quality headphones, ensure you have good internet connection and turn your video camera and microphone off once the session commences.

Bring only the minimum of personal items into the venue.

Rates are subject to change without notice.

Do not touch the instruments, even if you are super curious. If you damage something you are responsible for replacing it.

I, Ruth Hoey, reserve the right to refuse service. 

You may experience temporary discomfort during and after a sound journey as the energy continues to move through your body as part of the healing process. This occurs only with a small percentage of people and is caused by the release of toxins.  Symptoms may get worse before they get better although you can expect this process to take 1-2 days. 

Following your treatment its important you drink plenty of water to assist the detox. 

Rest and take gentle exercise. 

Listen to what your body is asking for and give it a chance to heal itself.

It can be helpful to journal about anything that came up for you, to help you process. Remember not everything has to make sense.

It’s beneficial to attend regular sessions and engage in practices that support your self-healing.